wdushipit.ca is operated by Harris Ivens, Kingston, Ontario, Canada. This policy explains what personal information we collect, how we use it, and your rights under Canadian privacy law (PIPEDA).

1. What information we collect

When you use wdushipit.ca, we may collect:

• Buyer information: first name, last name, street address, city, province, postal code, phone number, email address
• Seller information: first name, last name, street address, city, province, postal code, email address (provided by the buyer)
• Shipment information: package size, weight, declared contents, distance zone
• Payment information: processed securely by Stripe — we do not store card numbers or financial account details
• Technical information: IP address, browser type, pages visited, timestamp — collected automatically via server logs

2. How we use your information

We use your information to:

• Generate and deliver UPS shipping labels
• Send order confirmation and tracking emails
• Process refunds if applicable
• Respond to customer service requests
• Detect and prevent fraud or abuse
• Comply with legal obligations

If you opted in to marketing communications at checkout, we may also send occasional emails about wdushipit promotions. You can unsubscribe at any time using the link in any email.

3. How we share your information

We share your information only as necessary to provide the service:

• UPS / eShipper: seller and buyer addresses are required to generate a valid shipping label
• Stripe: payment processing — governed by Stripe's Privacy Policy
• SendGrid: email delivery of labels and confirmations

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. Data retention

We retain order records including names, addresses, and shipment details for up to 12 months for the purpose of refund processing, claims, and legal compliance. After 12 months, personal data is deleted or anonymized.

5. Your rights under PIPEDA

As a Canadian resident, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to the use of your information (where applicable)
• Request deletion of your information, subject to legal retention requirements

To exercise any of these rights, email help@wdushipit.ca.

6. Cookies and tracking

wdushipit.ca uses minimal tracking. We do not use advertising cookies or third-party tracking pixels. Basic server logs (IP address, pages visited) are retained for security and performance monitoring only.

7. Security

All data is transmitted over HTTPS. Payment data is handled exclusively by Stripe and is never stored on our servers. We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse.

8. Third-party links

wdushipit.ca may contain links to third-party sites (UPS, Google Maps, Facebook Marketplace). We are not responsible for the privacy practices of those sites.

9. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent update. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact

Privacy questions or requests: help@wdushipit.ca
Harris Ivens · wdushipit.ca · Kingston, Ontario, Canada